Terms of service

Last Updated: August 21, 2026

Welcome to House of Wash Luxury Fragrances. These Terms & Conditions govern your use of our website and your purchase of products from House of Wash.

By accessing our website, placing an order, or purchasing our products, you agree to these Terms & Conditions.

1. About House of Wash

House of Wash is a luxury fragrance house that develops, manufactures, markets, and sells premium fragrances and fragrance-related products.

Throughout these Terms, “House of Wash,” “we,” “our,” and “us” refer to House of Wash and its authorized representatives.

2. Website Use

You may use this website only for lawful purposes.

You agree not to:

• Use the website for fraudulent or unlawful activity.
• Attempt to interfere with the operation or security of the website.
• Copy, reproduce, distribute, or commercially exploit our content without authorization.
• Use our trademarks, fragrance names, product images, designs, formulas, written content, or intellectual property without permission.
• Place fraudulent orders or intentionally provide inaccurate payment or shipping information.

We reserve the right to suspend or refuse service to any person who violates these Terms.

3. Product Information

We make every reasonable effort to accurately display product descriptions, fragrance notes, bottle sizes, concentrations, packaging, photographs, and pricing.

Fragrance perception is subjective. Individual skin chemistry, climate, application method, storage conditions, and personal scent perception may affect how a fragrance smells or performs.

Descriptions of notes, mood, performance, projection, longevity, or scent characteristics are provided to help customers understand the fragrance and are not guarantees that every individual will experience the product identically.

Packaging, presentation, labels, caps, bottles, or other components may occasionally change without materially changing the fragrance itself.

4. Fragrance Color and Natural Variation

Some fragrance materials may naturally vary in color or deepen over time.

Natural materials, vanilla compounds, resins, woods, extracts, and other aromatic ingredients may cause slight differences between batches.

These variations do not necessarily indicate that a product is defective.

5. Pricing

All prices are displayed in U.S. dollars unless otherwise stated.

We reserve the right to change prices, promotions, discounts, product availability, or offers at any time without notice.

If a product is accidentally listed at an incorrect price, we reserve the right to cancel the order and issue a refund.

Promotional codes may be subject to additional restrictions and generally cannot be combined unless specifically stated.

6. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel orders for reasons including:

• Product availability.
• Suspected fraud.
• Pricing or listing errors.
• Payment issues.
• Incorrect customer information.
• Resale activity that has not been authorized by House of Wash.

If payment has already been collected for an order we cancel, the applicable amount will be refunded.

7. Limited-Edition Products

Certain House of Wash fragrances or collections may be produced in limited quantities.

Limited-edition products may sell out permanently and may not be reproduced.

Products specifically identified as Final Sale cannot be returned or exchanged except where required by law or where the product arrives damaged or incorrect.

Edition numbers, production quantities, packaging details, or release specifications may vary when clearly disclosed on the applicable product page.

8. Samples and Discovery Products

Samples, discovery sets, decants, travel sprays, and similar products are generally final sale because of their personal-use nature unless they arrive damaged or an incorrect product was shipped.

9. Custom and Private-Label Products

Custom fragrance development, private-label fragrance, corporate gifting, personalized products, custom packaging, engraved products, bespoke fragrance work, or made-to-order products may be governed by separate agreements.

Unless otherwise agreed in writing, deposits, development fees, creative fees, formulation fees, customization charges, and completed custom products are non-refundable once work has begun.

10. Shipping

Customers are responsible for providing a complete and accurate shipping address.

House of Wash is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, weather events, transportation disruptions, incorrect addresses, or other logistics issues.

Once an order is transferred to the shipping carrier, delivery times are estimates and are not guaranteed unless specifically stated.

Customers should contact us promptly regarding lost, damaged, or missing shipments.

11. Risk of Damage

If your order arrives damaged, leaking, broken, materially defective, or contains the wrong item, contact House of Wash as soon as possible.

We may request:

• Photographs of the shipping box.
• Photographs of the damaged product.
• Photographs of the shipping label.
• Your order number.
• Additional information reasonably necessary to investigate the claim.

Please retain the packaging until the claim has been resolved.

12. Returns and Refunds

All returns and refunds are governed by our Refund Policy, which is incorporated into these Terms by reference.

Customers are responsible for reviewing the Refund Policy before purchasing.

13. Intellectual Property

All content associated with House of Wash, including but not limited to:

• House of Wash trademarks.
• Logos.
• Fragrance names.
• Collection names.
• Product concepts.
• Packaging designs.
• Graphics.
• Photography.
• Videos.
• Written descriptions.
• Advertising materials.
• Website content.
• Original fragrance formulas and proprietary fragrance-development materials.

is owned by House of Wash or used with permission and is protected by applicable intellectual-property laws.

Nothing on this website grants permission to reproduce or commercially use House of Wash intellectual property without written authorization.

14. Unauthorized Resale

Purchase of House of Wash products does not automatically authorize a customer to act as an official retailer, distributor, wholesaler, representative, or affiliate of House of Wash.

Authorized wholesale, distribution, affiliate, and retail relationships require approval from House of Wash.

We reserve the right to limit future purchases when products are being acquired for unauthorized commercial resale.

15. Third-Party Services

Our website may use third-party services for payments, shipping, analytics, marketing, social media, financing, or other functionality.

House of Wash is not responsible for the independent practices, policies, availability, or content of third-party services.

16. Disclaimer

To the maximum extent permitted by law, products and website content are provided without guarantees beyond those expressly stated by House of Wash.

Individual fragrance preferences and performance experiences vary.

Nothing on our website should be interpreted as medical, therapeutic, or health advice.

Customers should discontinue use of a product if irritation or an adverse reaction occurs and seek appropriate professional guidance if necessary.

17. Limitation of Liability

To the maximum extent permitted by applicable law, House of Wash will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of our website or products.

Where liability cannot legally be excluded, House of Wash's liability will be limited to the amount paid for the applicable product or transaction to the extent permitted by law.

18. Indemnification

You agree to indemnify and hold House of Wash harmless from claims, losses, liabilities, damages, or expenses resulting from your unlawful use of our website, violation of these Terms, or infringement of the rights of another person.

19. Privacy

Personal information submitted through our website is handled according to our Privacy Policy.

20. Changes to These Terms

House of Wash may update these Terms & Conditions periodically.

Changes become effective when posted on the website unless otherwise stated.

Your continued use of the website following an update constitutes acceptance of the revised Terms.

21. Governing Law

These Terms are governed by the laws of the state in which the House of Wash legal entity is organized, without regard to conflict-of-law principles, except where applicable law requires otherwise.

22. Contact

Questions regarding these Terms & Conditions may be submitted through the contact information provided on the House of Wash website.

House of Wash Luxury Fragrances
Royalty • Purpose • Eternity